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Welcome Brokers

Blue Cross of Idaho offers registered brokers a wealth of information, including our online group quoting tool, a complete library of online forms and a customized online application that automatically inserts your broker information to ensure you are listed as the agent of record. In addition, you can now track your clients' application status and online. Check it out today!

Working hard to keep your client’s information safe

At Blue Cross of Idaho, we know that the security of personal information is always a concern. As news about cyber-attacks and security breaches continue to make national headlines, we want to assure our brokers that we take our job of safeguarding each client’s information seriously.

Our Information Security Department is on high alert to protect against cyber-attacks targeting our members. We take every possible precaution to ensure against these types of attacks by employing several advanced security measures.

Blue Cross of Idaho constantly scans our network using enhanced security tools to identify any malware, viruses or security threats. We have also deployed an advanced firewall to monitor network traffic and block unauthorized traffic from entering our network.

Additionally, we routinely work with professional security experts, asking them to attempt to breach our systems and, in the process, identify potential vulnerabilities so we can address them before we discover a problem.

We regularly perform ongoing reviews of our information security program to make sure that not only is our member’s information secure, but that the privacy of their healthcare details is always respected.

We also require all employees accessing our systems from outside of our facilities to use multi-factor authentication to gain remote access to our systems. In plain terms, simply knowing a user name and password isn’t enough to gain access.

Of course, even with every precaution we take, identity theft remains a real risk. That’s why we depend on the help of your clients to make sure we are able to address any issues as soon as possible. The best way to help us keep member information secure is to have your client’s review their explanation of benefits (EOB) statements every month to look for anything that looks incorrect.

If your client sees something that doesn’t look right in an EOB statement, such as medical services received in an area of Idaho or the United States he/she did not visit, please have them contact our fraud hotline at 800-682-9095.

At Blue Cross of Idaho, we’re always looking for the best ways to make sure member information stays safe.

For more information about the Anthem cyber-attack, please visit anthemfacts.com.

For more information about the Premera cyber-attack, please visit premeraupdate.com.

Highlights

Sales Literature:

Special Enrollment Period:

Just for Brokers:

Group Processing

Documents specific to processing new small groups are available here.

Innovations

Get information about the latest innovations offered by Blue Cross of Idaho.

Cost Advisor

Now you can empower your customers with an online tool that demystifies healthcare costs and helps them make smarter healthcare choices. Our CostAdvisor lets them review procedures, prescriptions and provider costs before they make appointments, as well as receive ongoing cost-saving alerts. The CostAdvisor uses a member’s benefits and claims data to provide out-of-pocket cost estimates for many healthcare procedures and services.

We have developed a short training module that provides you an overview of the tool as well as sales materials you can use to share the CostAdvisor with your customers.

For information about the Ways to Save buy-up program for administrative service contracts (ASC), contact your local district office.

Mobile App

Whether they need to search for a doctor or hospital, find out how much of their deductible they have paid for the year, learn what their benefits cover or even send a digital copy of their membership ID card to their doctor, members who use the app have the freedom and security of being able to have their health insurance at the tips of their fingers.

Download the Mobile App One Sheet as a pdf file, or use the Broker Supply Order Form to order printed one sheets on glossy paper (form 3-1098).

Get more information on our mobile app page.

Broker Newsletters / What's New

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