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Thank you for registering with Blue Cross of Idaho

If you are an Individual or Family Member under age 65, please register here.

If you are an Medicare or Medicare Supplement member, please register here.

New Options for Affordable Health Insurance

Welcome to Blue Cross of Idaho Dental Services

Please contact Blue Cross of Idaho Dental Services if you have questions or needs. Our Customer Advocates can provide eligibility and benefits. Dental Provider Services can answer your questions about the provider contracts. You may verify the eligibility, benefits and claim status when logged in to the Blue Cross of Idaho Web site as a provide

Provider Contact Center for Dental Services

Hours:  8 a.m. - 5 p.m. ST (Monday, Tuesday, Thursday, Friday)
              8:30 a.m. - 5 p.m. MST (Wednesday)

Interactive voice response (IVR) provides instant answers 24/7 to your questions about claim status, eligibility, deductible status and predeterminations. The IVR system does not provide FEP claim status information.

Type of Business

Local Direct

Toll-Free

Fax

Pre-service benefits for Commercial and FEP Lines of Business

 208-286-3656

 866-482-2250

 208-363-8748

For the Hearing Impaired

 TTY-800-223-3131

 TDD-800-377-1363

Post Service Claims

Submit secure on-line inquiries for eligibility, post-service claims, benefits, deductible and prior authorizations on the secure provider portal on our website www.bcidaho.com, using one of the two options below:

Option 1

  1. Log onto our secure Web site, www.bcidaho.com 
  2. Select Eligibility and Claims
  3. Select Claims, then search for the claim in question and view your claim
  4. If you have a question, select Provider Contact Center
  5. After typing your question, select Continue

With option 1, the form auto populates the appropriate member, provider and claim information. Simply type your question in the notes field. The system will securely deliver your submission to a Customer Service Agent following HIPAA compliancy guidelines.

Option 2

  1. Log onto our secure Web site, www.bcidaho.com
  2. Select Contact Us
  3. In the notes field type: your question, member name, member ID, DOS, and claim number
  4. Select Continue

With option 2, the form auto populates your contact information based on your user name and password. The system securely delivers your submission to a Customer Service Agent following HIPAA compliancy guidelines.

Automated System
Blue Cross of Idaho has an automated system that allows you to enter the extension of a provider relations representative or access a department directory by calling: 208-286-3602 or 866-283-5723

When the system asks for a specific extension, use the following contact information based on your geographic area:

Internal Provider Relation Representatives
If you have questions regarding coding or contracting, you may contact one of the following provider relations representatives.

Benewah, Bonner, Boundary, Clearwater, Idaho,
Kootenai, Latah, Lewis, Nez Perce and Shoshone Counties,
North Idaho, Washington and Montana

Leah Hulse CPC

E: PR8326@bcidaho.com
P: 208-286-3602 Ext. 8326
     866-283-5723 Ext. 8326
F: 208-286-3575

Adams, Boise Canyon, Elmore, Gem, Owyhee,
Payette, Valley and Washington Counties,
St. Alphonsus Health Systems Statewide and Oregon

Pam Roach CPC

E: PR7541@bcidaho.com
P: 208-286-3602 Ext. 8306
     866-583-5723 Ext. 8306
F: 208-286-3556

Ada County and St. Lukes Health Systems Statewide

Heidi Lowman

E: PR7560@bcidaho.com
P: 208-286-3602 Ext. 8304
     866-283-5723 Ext. 8304
F: 208-286-3558

Bannock, Bear Lake, Bingham, Blaine, Bonnevile, Butte,
Camas, Caribou, Cassia, Clark, Custer, Franklin, Freemont,
Gooding, Jefferson, Jerome, Lemhi, Lincoln, Madision,
Minidoka, Oneida, Power, Teton and Twin Falls Counties,
South Central, Southeastern and Eastern Idaho, HCA,
Nevada, Utah and Wyoming

Jenn Lucy

E: PR7205@bcidaho.com
P: 208-286-3602 Ext. 8310
     866-283-5723 Ext. 8310
F: 208-286-3560

External Provider Relations Representatives
For questions about EDI Plus, Blue Cross of Idaho's free clearing house and secure provider portal Web site training you may contact one of the following:

Adams, Benewah, Bonner, Boundary, Clearwater, Idaho,
Kootenai, Latah, Lewis, Nez Perce, Shoshone,
Valley and Washington Counties,
North Idaho,
Montana, Oregon and Washington

Kathy Brock CPC-P

E:
PR7329@bcidaho.com
P: 208-286-3561 Ext. 8307
     866-283-5723 Ext. 8307
F: 208-286-3561

Bannock, Bear Lake, Bingham, Blaine, Bonneville, Butte,
Camas, Caribou, Cassia, Clark, Custer, Franklin, Freemont,
Gooding, Jefferson, Jerome, Lemhi, Lincoln, Madison,
Minidoka, Oneida, Owyhee, Power, Teton and
Twin Falls Counties, South, Southwestern, Nevada,
Utah and Wyoming

Diane Mortensen CPC

E:
PR7450@bcidaho.com
P: 208-286-3602 Ext. 8308
     866-283-5723 Ext. 8308
F: 208-286-3562

Ada, Boise, Canyon, Elmore, Gem and Payette Counties,
Treasure Valley West
Jamie Hunihan

E:
PR6668@bcidaho.com
P: 208-286-3602 Ext. 8309
     866-283-5723 Ext. 8309
F: 208-286-3563

Mailing Address
Blue Cross of Idaho
P.O. Box 7408
Boise, ID 83707