Ending your membership in our Plan may be voluntary (your own choice) or involuntary (not your own choice):
Voluntarily ending your membership.
In general, there are only certain times of the year during which you may voluntarily end your membership in our Plan.
There may be other limited times during which you may make changes. For more information about these times and the options available to you, call 1-800-MEDICARE (1-800-633-4227) or visit www.medicare.gov to learn more about your options.
Until your membership ends, you must keep getting your Medicare services through our Plan or you will have to pay for them yourself.
If you leave our Plan, it may take some time for your membership to end and your new way of getting Medicare to take effect. While you are waiting for your membership to end, you are still a member and must continue to get your care as usual through our Plan.
If you must get services from plan providers and doctors or other medical providers who are not plan providers before your membership in our Plan ends, neither we nor the Medicare program will pay for these services with just a few exceptions. The exceptions are urgently needed care, care for a medical emergency, out-of-area renal (kidney) dialysis services, and care that has been approved by us. There is another possible exception if you happen to be hospitalized on the day your membership ends. If this happens to you, call Customer Service to find out if your hospital care will be covered by our Plan. If you have any questions about leaving our Plan, please call our Customer Service.
We cannot ask you to leave the plan because of your health.
We cannot ask you to leave your health plan for any health-related reasons. if you every feel that you are being encouraged or asked to leave our Plan because of your health, you should call 1-800-MEDICARE (1-800-633-4227), which is the national Medicare help line. TTY users should call 1-877-786-2048. You may call 24 hours a day, seven days a week.
Involuntarily ending your membership.
If any of the following situations occur, we will end your membership in our Plan.
You have the right to make a complaint if we end your membership in our Plan.
If we end your membership in our Plan we will tell you our reasons in writing and explain how you may file a complaint against us if you want to.
Y0010_MK 13121 Approved 12-31-2012
Last updated 11-14-2012